Yes. No card and no time limit: 10 technicians, 2 client organizations and 25 devices from CombineRMM, with tickets, the client portal, approvals, the knowledge base, SLAs, passkeys and two-factor included.
Metahuman Service Desk
Help Desk & Client Portal
Tickets, clients and every device they own, in one desk.
Metahuman Service Desk gives your team a ticket queue with SLA clocks, your clients a branded portal with approvals and how-tos, and everyone a live view of device health from CombineRMM and NinjaOne. Built for MSPs and internal IT teams. Start on the Free plan and upgrade when you outgrow it.
Hosted for you · Free plan · Pro $30/mo · Enterprise $100/mo · No per-technician fees
Most help desks stop at tickets. Service Desk puts tickets, clients, devices and billing in one place, so the person answering the ticket can already see the machine it's about.
The everyday desk, free.
Everything below is on the Free plan, too.
Tickets With SLA Clocks
A queue with live SLA countdowns, priorities, internal notes and a single timeline for every reply, note and status change.
Owner Approvals
Requests that need a sign-off go to the client's approvers by email or portal, with reminders and an expiry window.
Knowledge Base
Shared and per-client articles, starter how-tos for your clients, and article suggestions as people type a request.
Request Forms & Templates
Typed request forms with staff checklists, canned replies with placeholders, plus merge and link for duplicates.
Team Alerts
Route new tickets, SLA breaches, offline devices and threats to Slack, Teams, Discord, PagerDuty, webhooks or email.
Replies by Email
Clients just reply to the ticket email. Replies thread onto the ticket, and resolved tickets reopen when someone writes back.
Plus: satisfaction surveys on resolved tickets, client notices and outage banners, a mobile-friendly portal, and your logo and colours on every page.
Everything around the ticket.
Client Portal
A portal your clients will actually use.
Clients open and follow requests, approve what needs approving, read your how-tos and see the health of their own devices, under your brand.
- Owners see everything; members see their own tickets and devices. Roles are set per client organization.
- "Get help with this device" opens a request with the machine already attached.
- Mac menu bar and Windows tray shortcuts let people ask for help without finding a web page.
Devices & RMM
Device health beside every ticket.
Devices and alerts sync from your RMM every 15 minutes, or instantly by webhook, with health scored and trends drawn for you.
- CombineRMM on every plan; NinjaOne from Pro. Both can run side by side.
- Critical alerts open tickets on their own when a client opts in, and clear when the alert resolves.
- Disk-fill projections, patch compliance and protection status for the whole fleet, one client, or one device.
Protection & Reports
Show clients what you're protecting.
Antivirus and EDR, firewall, encryption, Secure Boot and OS updates per device, rolled into a health score each client can follow.
- Monthly PDF reports go to each client's owners automatically (Pro and Enterprise).
- One health score per client: protection, updates, storage, threats and presence, graded Excellent to At risk.
- Remote sessions and device actions launch from the ticket: audited, and offered to clients only if you allow it.
Time Tracking & Invoicing
Log remote and on-site time at separate rates, then send branded PDF invoices paid through Stripe or WooCommerce.
Retainers & Prepaid Hours
Monthly retainers with included hours bill themselves. Prepaid blocks draw down automatically and clients see their balance.
API & Integrations
Open tickets, enrol people and sync devices from scripts and tray apps, or import tickets from the MetaHuman Helpdesk plugin.
Built for MSPs who count clients and want white-label email and invoicing, and for internal IT teams who count technicians and endpoints and need single sign-on. Same desk, one flat price per workspace.
Locked down by default.
Every workspace is kept apart at the database level, and every sign-in is recorded.
Passkeys & Two-Factor
Passkeys and authenticator apps on every plan, and you can require two-factor for all staff.
Single Sign-On
Microsoft Entra ID, Google Workspace, Okta, Duo, JumpCloud and any OpenID Connect provider (Pro and Enterprise).
Isolated Workspaces
Each workspace's data is separated by row-level security in the database, not just by the app.
Sign-In History
Who signed in, how, from where and when, for staff and clients, kept for 400 days.
Pick the plan that fits today.
Free
$0 forever
MOST POPULAR
Pro
$30/mo · $300/yr
Enterprise
$100/mo · $1,000/yr
Technicians
10
25
Unlimited
Client organizations (or departments)
2
100
Unlimited
Devices and alerts
25 (CombineRMM)
1,000
Unlimited
Device history
30 days
90 days
1 year
Tickets, SLAs, client portal, approvals, knowledge base
Passkeys, two-factor, logo and colours
CombineRMM integration
NinjaOne integration
Monthly reports & health score
Time tracking, invoicing, retainers
API access
White-label email, no "Powered by" credit
Single sign-on (OIDC)
Custom domain & sending domain
Pricing is per workspace, never per technician. At a limit, everything you already have keeps working and syncing; only new organizations or devices wait for an upgrade.
One flat price per workspace.
No per-technician fees. Annual billing includes two months free.
$0
Free
10 technicians, 2 organizations and 25 CombineRMM devices. No card needed. Start free →
$30
Pro · per month
Or $300 a year. 25 technicians, 100 organizations, 1,000 devices, any RMM, invoicing, reports and SSO. Get Pro →
$100
Enterprise · per month
Or $1,000 a year. Unlimited everything, your own domain and sending domain, a year of history. Get Enterprise →
Buy a plan and checkout takes you straight to sign-up with your key filled in. Already on Free? Paste the key into Settings › Plan. Cancel any time: the workspace drops to Free and keeps its data and settings.
Frequently asked questions
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Is the Free plan really free?
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Do you charge per technician?
No. Every plan is a flat price for the whole workspace. Pro includes 25 technicians and Enterprise is unlimited.
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What happens if I cancel or my license lapses?
The workspace moves to the Free plan. Your tickets, clients, devices and settings stay put and keep working; organizations or devices over the Free limits stop growing, and paid features switch off until you renew.
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Which RMMs does it work with?
CombineRMM and Combine monitoring on every plan, and NinjaOne from Pro. Other tools can open tickets and sync devices through the API (Pro and Enterprise).
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Can clients reach us without the web portal?
Yes. They can reply to any ticket email, email your workspace address to open a request, or use the Mac menu bar and Windows tray shortcuts.
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Can we use our own domain?
On Enterprise, the desk and portal can run on an address like support.yourcompany.com, and email can come from your own domain. Add two DNS records and the HTTPS certificate is handled for you.
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How do I upgrade from Pro to Enterprise?
Buy Enterprise and it replaces your Pro key. Enter the new key in Settings › Plan and the limits lift straight away.
Your whole service desk, in one place.
Start free today. Upgrade when you outgrow it.