Description
Metahuman Service Desk · Pro
Run your whole service desk, and bill for it.
Tickets, a client portal and every device your clients own, in one place. Pro adds the parts that run a business: any RMM, time tracking and invoicing, monthly reports, single sign-on and your own brand on every email.
One flat price · no per-tech fees
| Monthly | $30 / month |
| Annual (2 months free) | $300 / year |
| Technicians | 25 |
| Client organizations (or departments) | 100 |
| Devices and alerts | 1,000 |
| Device history | 90 days |
Prices in USD per workspace, not per technician. Annual billing is ten months’ price for twelve months of service. Cancel any time: the workspace drops to the Free plan and keeps its data and settings, ready for when you come back.
What Pro adds
Everything an MSP needs past the basics
Any RMM, side by side
CombineRMM and NinjaOne sync devices, alerts, patches and antivirus every 15 minutes, or instantly by webhook. Critical alerts can open tickets on their own.
Time tracking and invoicing
Log remote and on-site time on tickets at separate rates, then send branded PDF invoices paid through Stripe or WooCommerce.
Retainers and prepaid hours
Monthly retainers with included hours raise their own invoices. Prepaid blocks are drawn down automatically, and clients see their balance.
Monthly reports and health score
Each organization gets a scored PDF on protection, updates, storage, threats and presence, emailed to its owners every month.
Single sign-on
Microsoft Entra ID, Google Workspace, Okta, Duo, JumpCloud, OneLogin, Auth0, PingOne or any OpenID Connect provider, for staff and clients alike.
White-label email
Edit every email’s subject, body and layout with a live preview, send under your own name, and hide the “Powered by” credit.
API access
Open tickets, enrol people and upsert devices from scripts and RMM tray apps with workspace or organization-scoped keys.
Room to grow
Free covers 2 organizations and 25 devices. Pro takes you to 100 organizations, 1,000 devices from any RMM, 25 technicians and 90 days of device history.
Included on every plan
The everyday desk
- ✓Ticket queue with SLA countdowns, internal notes and a full timeline
- ✓Branded client portal with an approvals inbox
- ✓Owner approvals with reminders and expiry
- ✓Knowledge base with ready-made client how-tos
- ✓Replies by email, request forms, templates, merge and link
- ✓Slack, Teams, Discord, PagerDuty and webhook alerts
- ✓Satisfaction surveys on resolved tickets
- ✓Two-factor sign-in and passkeys, with 2FA required for staff if you want it
Getting started
From checkout to your own desk in minutes
1 · Check out
Pick monthly or annual. Your license key is emailed to you and shown in My Account › Licenses.
2 · Name your workspace
Checkout takes you straight to sign-up with the key filled in. Choose a name and your own yourcompany.servicedesk.metahuman.network address.
3 · Invite your team
Add technicians, connect your RMM and invite clients to their portal. Already on the Free plan? Paste the key in Settings › Plan instead and keep everything you have.
Outgrowing 25 technicians or 100 clients? Service Desk Enterprise → removes every limit and replaces your Pro key when you upgrade.
