Description
Metahuman Service Desk · Enterprise
No caps. Your domain. Your name on every email.
Everything in Pro, without counting technicians, clients or devices. Put the whole desk and portal on support.yourcompany.com, send from your own domain, and keep a full year of device history.
One flat price · unlimited everything
| Monthly | $100 / month |
| Annual (2 months free) | $1,000 / year |
| Technicians | Unlimited |
| Client organizations (or departments) | Unlimited |
| Devices and alerts | Unlimited |
| Device history | 1 year |
Prices in USD per workspace, not per technician. Annual billing is ten months’ price for twelve months of service. Cancel any time: the workspace drops to the Free plan and keeps its data and settings, ready for when you come back.
What Enterprise adds
Built for big fleets and fully branded desks
Your own domain
Run the desk and client portal on an address like support.yourcompany.com. Add two DNS records, and verification and the HTTPS certificate are handled for you.
Your own sending domain
Ticket, approval, invoice and report emails come from your company’s domain, not ours.
No limits at all
Unlimited technicians, client organizations (or internal departments) and synced devices. Grow without changing plans.
A year of device history
Health snapshots are kept for 365 days, so trends, disk projections and reports reach back a full year.
Plus everything in Pro
The complete desk
- ✓CombineRMM and NinjaOne sync, with auto-tickets on critical alerts
- ✓Time tracking, branded PDF invoices, Stripe or WooCommerce payments
- ✓Retainers with included hours and prepaid hour blocks
- ✓Monthly health-score reports for every client
- ✓Single sign-on with Entra ID, Google, Okta and any OIDC provider
- ✓White-label email templates, without the “Powered by” credit
- ✓REST API for scripts and RMM tray apps
- ✓Remote sessions and audited device actions
Included on every plan
The everyday desk
- ✓Ticket queue with SLA countdowns, internal notes and a full timeline
- ✓Branded client portal with an approvals inbox
- ✓Owner approvals with reminders and expiry
- ✓Knowledge base with ready-made client how-tos
- ✓Replies by email, request forms, templates, merge and link
- ✓Slack, Teams, Discord, PagerDuty and webhook alerts
- ✓Satisfaction surveys on resolved tickets
- ✓Two-factor sign-in and passkeys, with 2FA required for staff if you want it
Getting started
From checkout to your own desk in minutes
1 · Check out
Pick monthly or annual. Your license key is emailed to you and shown in My Account › Licenses.
2 · Name your workspace
Checkout takes you straight to sign-up with the key filled in. Choose a name and your own yourcompany.servicedesk.metahuman.network address.
3 · Invite your team
Add technicians, connect your RMM and invite clients to their portal. Already on the Free plan? Paste the key in Settings › Plan instead and keep everything you have.
